Tuesday, June 19, 2012

Another way Charter Cable sucks

Charter Cable is a horrible cable company. They keep reaffirming this to me continuously. It took them 8 months to bury a cable that had been stretched across my driveway My cable internet connections drops for an extended period of time every time it rains hard. I pay almost $200 per month to get the channels I want but have to take hundreds of channels of crap with it. And now, I have enrolled in their rewards program since I spend so much money with them. It is called Live It with Charter. Let me tell you that Live It with Charter is without a doubt the world's shittiest rewards program. They have auctions on crap like Mad Men dolls, autographed baseballs and guitars. You can spend your points on awesome valuable stuff like a 7' ethernet cable, a cable splitter and other cable related accessories. If you don't like that you can enter a sweepstakes with your points or get 2 or 3% off at participating retailers- except they don't give you the discount up front... the discount is credited to your cable bill not at the end of the month but at the end of the quarter!!! If none of this suits you, there always is "Charter Days" where they offer you for a limited time more worthless crap. They don't even offer a way to use my 70k of worthless points to donate to a worthy cause. So don't even bother signing up for this worthless program. Trying to spend the points is so difficult and the selection is so limited that it just isn't even worth collecting the points.
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2 comments:

  1. AnonymousJune 19, 2012 at 4:21 PM

    Hello Brent,

    My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I regret to read so many concerns. Please send an e-mail to Umatter2Charter@chartercom.com with the address and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – brentfidler.blogspot.com“ in the subject line so that I can keep an eye out for your e-mail. I will work hard to resolve your service issues, and I will make sure that you are in a package that provides you with the most possible value.

    Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

    Looking forward to resolving your concerns!

    Abby Catron
    Senior Social Media Specialist – Charter
    http://www.charter.com/Umatter2Charter
    http://community.charter.com

    ReplyDelete
    Replies
    1. Brent FidlerOctober 30, 2012 at 3:22 AM

      Abby,
      Thanks for your reply. I can see that Charter is attempting to do damage control. I appreciate your offer for help. However I don't have any confidence that your employer will actually take any action as a result of your efforts to help.

      Charter could help by putting something of value in their rewards program. All they need to do is to look at the major airlines and how they run their rewards programs.

      Delete

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